Using Voice Recognition To Set Navigation System Destination (PS310)

USING VOICE RECOGNITION TO SET NAVIGATION SYSTEM DESTINATION

TECHNICAL SERVICE BULLETIN

SERVICE INFORMATION

This article provides information related to setting navigation destinations using voice recognition (VR), and describes some new features that have been added with the most recent navigation software.

In some head units, customers may experience difficulties while setting a destination if they touch a "hard" button, or use the touch screen, prior to setting the destination. However, other head units allow the user to use VR and touch screen input while in the process of setting a destination.

TIPS FOR USING VOICE RECOGNITION TO ENTER A DESTINATION

• The 2014MY Soul is equipped with the first "Generation 4.0" AVN head unit and it allows the user to use both touch screen input and/or VR when entering an address. As Generation 4.0 head units become common in other models, they will also gain this extra functionality. For example, the state can be entered via the touch screen buttons on the left of the screen or via voice recognition, even when starting off in VR Mode.
• When using VR to enter addresses in all other head units, the entire address and all selections must be made using VR ONLY  and while in VR Mode. If any "hard" buttons are pressed or the touch screen is used the VR Mode is cancelled. For example, if a list of addresses or states is shown, trying to use the touch screen to select those addresses instead of stating "Line 1" or "1" will result in cancellation of the VR Mode.
• The latest AVN software, applied during the 2014 model year, allows for customers to use "Find Address in <State>" command or "Find nearest <Restaurant>". Check the VR menu in the vehicle (displays when the "push to talk" button is pressed) to confirm if the commands are available on a particular vehicle. Additionally, the latest AVN software allows for customers to enter a four digit address, such as, "9314" as "ninety-three-fourteen", when using the VR mode. When entering addresses that contain more than four numbers, speak the numbers separately, such as, 15409 as "one-five-four-zero-nine".
• In all current navigation head units, the address must be spoken exactly as it is entered in the map data base. Confirm the location is within the map database by using the touch screen if a complaint arises in setting a destination using VR. Sometimes setting a hard to recognize location manually, results in the VR recognizing that location the next time voice destination is attempted for the same location. In cases for which the voice destination feature does not work due to customer accent, pronunciation, or system limitation; it is recommended that the touch screen or controller be used to manually set the location when the vehicle is stopped.
• As always, for optimized results when using VR, ensure windows and sunroof are closed, speak clearly and in a moderate volume (not too soft or too loud), lower the HVAC fan speed and adjust the vents to point away from the cabin microphone.