Section 76 (Hands Free System): Troubleshooting
WARNING: This page is about a different car, the 2015 Kia Forte5, 2015 Kia Forte Koup, and 2015 Kia Forte. However, it is still accessible from the selected car via links, so may be relevant.
| Problem | Possible cause | Solution |
|---|---|---|
| Not pairing | Bluetooth device of Car is not discoverable mode | Enter Bluetooth pairing (searching) mode |
| User's phone is Bluetooth off mode | User's phone set Bluetooth on | |
| Making an attempt pairing others bluetooth system | Check Bluetooth device name and address (12 word) to attempt paring Ex) 000B24FFF123 |
|
| Pass key error | Input the passkey displayed on the audio screen into the phone. | |
| 5 phones have already been registered. | Delete paired phone list | |
| Bluetooth system cannot communicate with the phone. | Refer to
IOP sheet *IOP: Inter-operability |
|
| Not connection | User's phone or Bluetooth device of Car dose not register Bluetooth device to connect |
Retry pairing |
| Bluetooth system cannot communicate with the phone. | Waiting 1 minute then Retry connection or phone power off/on. Refer to IOP sheet |
|
| Not redial | User phone system issue | Push the 2 times Send button |
| Not accept call | User phone system issue | Refer to IOP sheet |
| Not dialing | User's phone playing other menu (Internet, mp3, game, etc.) | Stop other menu then set normal mode |
| Bluetooth system cannot communicate with the phone | Refer to IOP sheet |