Android Auto Call/Text Voice Command Concerns (PS577)
Publication date: 2018-10-22Reference number: PS577
ANDROID AUTO CALL/TEXT VOICE COMMAND CONCERNS
TECHNICAL SERVICE BULLETIN
Reference Number(s): PS577, Date of Issue:
October 22, 2018
| KIA: | 2017 Forte (YDm, BDm); 2018 Stinger (CK); 2017 Niro (DE P/HEV); 2016 Optima (JFa); 2016 Optima Hybrid (TF HEV); 2017 Optima Plug-in/Hybrid (JF P/HEV); 2017-2019 Soul (PS, PSEV); 2017 Sportage (QL); 2017 Rio (UB, SC); 2017 Sorento (UMa); 2017 Cadenza (YG); 2017 Sedona (YP) |
| GROUP: | Electrical |
SERVICE INFORMATION
This Pitstop provides information and the recommended procedure relating to possible Android Auto Voice Command concerns on all 2016MY~ vehicles equipped with Android Auto. The concern only affects the call and text feature of Android Auto; navigation prompts are still functional.
NOTE:
As of August 20, 2018, Google has reportedly fixed this concern. The concern was found to be a server side issue so no app update is required at this time.
| Model Year | Models |
|---|---|
| 2017~ | Forte (YDm, BDm) |
| 2018~ | Stinger (CK) |
| 2017~ | Niro (DE P/HEV) |
| 2016~ | Optima (JFa) |
| 2016 | Optima Hybrid (TF HEV) |
| 2017~ | Optima Plug-in/Hybrid (JF P/HEV) |
| 2017-2019 | Soul (PS, PSEV) |
| 2017~ | Sportage (QL) |
| 2017~ | Rio (UB, SC) |
| 2017~ | Sorento (UMa) |
| 2017~ | Cadenza (YG) |
| 2017~ | Sedona (YP) |
Attempting to call or text a contact using Voice Recognition may result in the Google assistant responding with:
- Don't know how to help you with this
- I can't do that yet but I'm always learning
- I didn't get that
- I don't understand
- I'm sorry, I can't help with that
- I'm sorry, I don't know how to help with that
- Not sure how to help with phone "contact"
- Not sure how to help with call "contact"
- Not sure how to help with text "contact"
- Sorry, I'm not sure how to help with that
- Unfortunately, this is not available on this device
Affected phones may include but not are not limited to:
| Phone | *S/W Version |
|---|---|
| Samsung Galaxy S5 | 6.0.1 |
| Samsung Galaxy S6 | 7.0 |
| Samsung Galaxy S7 | 7.0 |
| Samsung Galaxy S7 Edge | 8.0.0 |
| Samsung Galaxy S8 | 8.0.0 |
| Samsung Galaxy S8+ | 8.0.0 |
| Samsung Galaxy s9 | 8.0.0 |
| Samsung Note 5 | 7.0 |
| Huawei P20 Pro | 8.1 |
| LG G5 | 7.0 |
| Moto Z Play | 7.1.1 |
| OnePlus 3T | 8.0 |
| Pixel 2xl | 9.0.0 |
NOTE:
*Problems have been identified on the listed and previous s/w versions, however, it is always recommended to update to the latest s/w version.
The following are general Voice Recognition tips that may improve functionality:
Attempt to use both methods of initiating voice recognition:
- Press the steering wheel voice recognition button
- Tap the "microphone" icon on the head unit display screen.
Things that may improve the issue:
- Android Auto
- Ensure the phone is up-to-date with latest software
- Ensure Android Auto is up-to-date with the latest software version
- Ensure Google app is up-to-date with the latest software version
- Ensure Google Play services is up-to-date with the latest software version
- Voice Recognition - Contact List
- Use full names (first and last names) vs. short or single-syllable names ("John Smith" vs. "Dad", "Smith Residence" vs. "Home")
- Avoid using special characters and hyphenated names (@, &, #,/, -, *, +, etc.)
- Avoid using acronyms ("In Case of Emergency" vs. "ICE") or words with all capital letters
- Spell words completely, no abbreviations ("Doctor Smith" vs. "Dr. Smith")
- Voice Recognition - Voice Commands
- The system may have difficulty understanding some accents or uncommon names.
- When placing a call, speak in a natural, moderate tone, with clear pronunciation. The system may have trouble recognizing commands if you speak too soft or too loud
- Always wait for the beep before speaking any commands
- Close windows and sunroof and turn off A/C - Open windows, sunroof, weather (wind/rain), or an A/C fan operating at higher speeds can interfere with Voice Recognition