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Home >> Kia >> 2019 >> Forte FE, Standard Trans >> Repair and Diagnosis >> External Pages >> Different car >> Section 18 (Audio/Video/Navigation (AVN) System) >> Troubleshooting >> Navigation (GPS/SD Card)
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Navigation (GPS/SD Card)

WARNING: This page is about a different car, the 2019 Kia Soul EV. However, it is still accessible from the selected car via links, so may be relevant.
  1. System features/Misdiagnose cases
    Inspection Description
    (1) System features
    1. Displays map using GPS/DR system, calculating GPS signal and vehicle speed
    1. Possible reception issue in poor reception area
    2. Additional wait time required after battery re-connection
    (2) Misdiagnose cases
    1. Black Box related: GPS reception issue from black box noise
    2. Cluster speed and navigation speed: It may vary (Design spec)
    3. Set Navigation display "North" will lock display of direction
    4. No SXM reception due to environmental issue: Buildings, Tower turn-table parking lot
  2. No GPS Reception/Inaccurate current location
    Issue Inspection Description
    Reception/Inaccurate current location (1) Duplicate issue
    • Duplicate using AVN
    • GPS reception on Engineering Mode
    G12820880G12820881G12820882G12820883G12820884G12820885Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Duplicate issue
      1. Compass icon is activated (Normal: Red compass color)
      2. Correct current location
      Fig 1: Screen Display - Compass Icon Activated (Normal; Red Compass Color)
      G12820881Courtesy of KIA MOTORS AMERICA, INC.
    2. GPS activated

      (Normal: 3 or more yellow "Receive" icon)

      Fig 2: Screen Display - GPS Activated (Normal; 3 Or More Yellow Receive Icon)
      G12820882Courtesy of KIA MOTORS AMERICA, INC.
    3. 3-1. Enter Engineering Mode
      1. Menu > Settings > System Info > Storage or SW Info > Touch left bottom 5 times, right bottom 1 time
      Fig 3: Screen Display - Enter Engineering Mode
      G12820883Courtesy of KIA MOTORS AMERICA, INC.
    4. 3-2. DR information at Engineering mode

      (Normal: 3 or more STATUS 1, SNR 40 or above)

      Fig 4: Screen Display - DR Information At Engineering Mode
      G12820884Courtesy of KIA MOTORS AMERICA, INC.
    5. Antenna connection at Engineering mode
      1. Engineering mode → Care → Vehicle I/F diagnose

      → GPS ANT SHORT/OPEN

      (Normal: NOT SHORT, NOT OPEN)

      Fig 5: Screen Display - Antenna Connection At Engineering Mode
      G12820885Courtesy of KIA MOTORS AMERICA, INC.
    6. If connection is "Open", check cable connection
      1. AVN connector
      2. Antenna connection
      3. Cable connection
    • Move to good reception area and re-test (Poor reception area)

      → Proceed with below step if this issue continues
  3. GPS reception/Incorrect current location
    Issue Inspection Description
    No GPS reception/Inaccurate current location (1) Duplicate issue
    • Duplicate using AVN
    • GPS reception on Engineering Mode
    G12820886G12820887G12820888G12820889Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Duplicate issue
      1. Compass icon is activated (Normal: Red compass color)
      2. Check if map displays current location
      Fig 6: Screen Display - Compass Icon Activated (Normal; Red Compass Color)
      G12820887Courtesy of KIA MOTORS AMERICA, INC.
    2. GPS activated

      (Normal: 3 or more yellow "Receive" icon)

      Fig 7: Screen Display - GPS Activated (Normal; 3 Or More Yellow Receive Icon)
      G12820888Courtesy of KIA MOTORS AMERICA, INC.
    3. Check DR at Engineering mode
    1. Engineering mode > Module info > Navi engineering mode

    (Normal: 3 or more STATUS 1, SNR 40 or above)
    • Move to good reception area and re-test (Poor reception area)

      → Proceed with below step if issue continues

    G12820886G12820887G12820888G12820889Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    No GPS reception/Inaccurate current location (2) External/Environmental issue
    • Black box
    • Cable connection
    G12820890G12820891G12820892Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Black box related issue
      1. Remove power on black box and reconnect

      (Many cases with GPS reception issue due to black box power)

      Fig 8: Screen Display - GPS Reception Issue To Black Box Power (1 Of 2)
      G12820891Courtesy of KIA MOTORS AMERICA, INC.
      Fig 9: Screen Display - GPS Reception Issue To Black Box Power (2 Of 2)
      G12820892Courtesy of KIA MOTORS AMERICA, INC.
    2. Antenna connection status on Engineering mode

    (Antenna ↔ AVN connection cable)
    1. Remove power on black box and reconnect

      (Many cases with GPS reception issue due to black box power)

    2. Engineering mode → Care → I/F → GPS ANT SHORT/OPEN

    (Normal: NOT SHORT, NOT OPEN)
  4. No GPS Reception/Inaccurate current location
    Issue Inspection Description
    No GPS reception/Inaccurate current location (1) Duplicate issue
    • Duplicate using AVN
    • GPS reception on Engineering Mode
    G12820893G12820894Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Compass is activated (Normal: Display 3 or more)
      Fig 10: Screen Display - GPS Reception On Engineering Mode
      G12820894Courtesy of KIA MOTORS AMERICA, INC.
    2. Check DR at Engineering mode (Normal: 3 or more STATUS 1, SNR 40 or above)
    3. Check current location

    → If reception is good, proceed with drive test to duplicate issue
    • Move to good reception area and re-test (Poor reception area)

      → Proceed with below step if issue continues
    (2) External/Environmental issue
    • Black box
    • Cable connection
    1. Black box
      1. Remove power on black box and reconnect

      (Many cases with GPS reception issue due to black box power)

    2. Antenna/Antenna ↔ AVN Cable connection status
      Fig 11: Screen Display - Antenna ↔ AVN Cable Connection Status
      G12820895Courtesy of KIA MOTORS AMERICA, INC.
      1. Check antenna connection
        1. Check rear AVN antenna connection status (Blue color)
        2. Joint antenna connection status→ Check vehicle diagram, 'A pillar', 'C pillar'
        3. Check antenna connection at roof
        4. Cable modification2) Check antenna connection or Engineering mode
    (1) Engineering mode → Care → I/F → GPS ANT SHORT/OPEN(Normal: NOT SHORT, NOT OPEN)
    No GPS reception/Inaccurate current location (3) Defect caused by Ext. parts
    1. If no antenna connection, replace antenna and re-test
      1. Use test antenna or use from dealer/MRC inventory
    G12820896Courtesy of KIA MOTORS AMERICA, INC.
    (4) Related TSB
    1. Check related TSB, apply latest H/W and S/W
    (Example: TSB for YG AVN 4.0, Add FELT to FFC Cable (Improve CD and power problem)
    (5) H/U defect
    1. If antenna connection is good, replace H/U and re-test
    1. Additional wait time is required after disconnecting Battery
    Others
    1. For additional analysis, store log information
    G12820897Courtesy of KIA MOTORS AMERICA, INC.

    [Setting - logging ON]
    1. Menu → Settings → System info → Storage → press left bottom 5, right bottom1

      → Module info (3/3) → Navi Engineering mode → Input 120421

      → GPS/DR → GPS Logging ON → Drive TEST → GPS log export (USB memory connection)

    2. If issues duplicates during drive test, request SW analysis (GPS Module Vendor)
  5. SD Card recognition fail/Error message
Issue Inspection Description
SD Card Recognition/Error message (1) Duplicate issue
  • SD Card recognition
  • Error message
G12820898G12820899Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
  1. SD card recognition

    (Normal: recognize, reboot)

    Fig 12: Screen Display - SD Card Recognition
    G12820899Courtesy of KIA MOTORS AMERICA, INC.
  2. Error message

    (Map recognition fail)

  3. Genuine SD Card use

(Check compatibility with H/U)
  • If SD Card fails to recognize and displays error message,
    1. Proceed with below step for further analysis
(2) Visual inspection
  • Damaged SD Card pin, foreign object
  • Damaged SD Card socket, foreign object, bent
G12820900G12820901Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
  1. Check for damaged PIN SD Card must be unlocked
    Fig 13: SD Card Socket Damage Area
    G12820901Courtesy of KIA MOTORS AMERICA, INC.
  2. Damaged SD Card socket, foreign object, bent
(3) SD card files
G12820902Courtesy of KIA MOTORS AMERICA, INC.
  1. Check data in SD card using PC

(Check model, compare data volume → unnecessary files, data for other model)
  • (2), (3) If issues still occur, replace H/U and re-test
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