Navigation Map Update Process Fails.(Gen2.1 Only) (SSM73521)

Publication date: 2017-11-02
Reference number: SSM73521

NAVIGATION MAP UPDATE PROCESS FAILS.(GEN2.1 ONLY)

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM73521, Date of Issue: November 02, 2017

LAND ROVER:	Discovery Sport/L550; LR2/L359; LR3/L319; Range Rover/L405; Range Rover Evoque/L538; Range Rover Sport/L320; Range Rover Sport/L494
SECTION:	Electrical

SERVICE INFORMATION

Symptom 207000 Entertainment Systems

ISSUE

When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow to respond or no functionality at all.

CAUSE

During the map update process the software download had an interrupt which corrupted the software.

ACTION

The only available action is to replace the Intergrated Audio Module (IAM) as the maps cannot be reloaded once used. Replacing the IAM will include the latest level Navigation map and updated functionality

Technicians - Please rate this SSM and provide comments so that future communications can be improved.

1 = Poor - Basic information provided - The SSM does not help me resolve the customer concern.

3 = Average - Adequate information provided - The SSM partially helps me resolve the customer concern.

5 = Excellent - All required information provided to resolve the customer concern.