Sim Card Replacement (SSM72427)

Publication date: 2016-03-09
Reference number: SSM72427

SIM CARD REPLACEMENT

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM72427, Date of Issue: March 09, 2016

LAND ROVER:	2012-16 Range Rover Evoque / L538; 2013-16 Range Rover / L405; 2014-16Range Rover Sport / L494; 2015-16 Discovery Sport / L550
SECTION:	Electrical

SERVICE INFORMATION

Symptom 207000 Entertainment Systems

Attachments ICCID.jpg (ICCID.jpg)

ISSUE

SIM cards may become lost or damaged.

CAUSE

Each SIM card is paired with the vehicle VIN it was supplied with and cannot be swapped from vehicle to vehicle

ACTION

SIM cards that are lost or damaged must be ordered through the parts department.

Land Rover part number LR078652

Once a new SIM card has been received, it must be paired with the vehicle. To pair the SIM card with the vehicle, a request for Technical Assistance (TA) will have to be opened with the Technical Helpline. To help the Technical Helpline process your request faster, please have a clear photo of the SIM card packaging showing the ICCID attached to the TA. The Technical Helpline will then forward the case to the Telematics Hub to have the new SIM paired with the vehicle.