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Keyless Entry System Lock Function May Not Operate And/Or Operates Intermittently (LTB01086NAS3)

Publication date: 2018-05-01
Reference number: LTB01086NAS3
Supersedes refnos: LTB01086NAS1, LTB01086NAS2

KEYLESS ENTRY SYSTEM LOCK FUNCTION MAY NOT OPERATE AND/OR OPERATES INTERMITTENTLY

KEYLESS ENTRY SYSTEM LOCK FUNCTION MAY NOT OPERATE AND/OR OPERATES INTERMITTENTLY

TECHNICAL SERVICE BULLETIN

Reference Number(s): LTB01086NAS3, Date of Issue:  May 01, 2018
LAND ROVER: 2015-2018 Discovery Sport (LC); 2017 Discovery (LR); 2012-2015 Range Rover Evoque (LV); 2015-2018 Range Rover Evoque (LV); 2014-2018 Range Rover Sport (LW); 2014-2015 Range Rover Sport (LW); 2014-2016 Range Rover Sport (LW); 2016-2017 Range Rover Sport (LW); 2013-2018 Range Rover (LG)
SECTION: 501-14: Handles, Locks, Latches and Entry Systems
AFFECTED VEHICLE: Discovery Sport (LC) MODEL YEAR: 2015-2018 VIN: 501001-734327 ASSEMBLY PLANT: Halewood; Discovery (LR) MODEL YEAR: 2017 VIN: 000127-043056 ASSEMBLY PLANT: Solihull; Range Rover Evoque (LV) MODEL YEAR: 2012-2015 VIN: 600018-999999 ASSEMBLY PLANT: Halewood; Range Rover Evoque (LV) MODEL YEAR: 2015-2018 VIN: 000051-280762 ASSEMBLY PLANT: Halewood; Range Rover Sport (LW) MODEL YEAR: 2014-2018 VIN: 601621-699998 ASSEMBLY PLANT: Solihull; Range Rover Sport (LW) MODEL YEAR: 2014-2015 VIN: 300003-399999 ASSEMBLY PLANT: Solihull; Range Rover Sport (LW) MODEL YEAR: 2014-2016 VIN: 500023-599999 ASSEMBLY PLANT: Solihull; Range Rover Sport (LW) MODEL YEAR: 2016-2017 VIN: 100000-176036 ASSEMBLY PLANT: Solihull; Range Rover (LG) MODEL YEAR: 2013-2018 VIN: 000140-375939 ASSEMBLY PLANT: Solihull

AFFECTED VEHICLE RANGE

AFFECTED VEHICLE RANGE

MODEL: MODEL YEAR: VIN: ASSEMBLY PLANT:
Discovery Sport (LC) 2015-2018 501001-734327 Halewood
Discovery (LR) 2017 000127-043056 Solihull
Range Rover Evoque (LV) 2012-2015 600018-999999 Halewood
Range Rover Evoque (LV) 2015-2018 000051-280762 Halewood
Range Rover Sport (LW) 2014-2018 601621-699998 Solihull
Range Rover Sport (LW) 2014-2015 300003-399999 Solihull
Range Rover Sport (LW) 2014-2016 500023-599999 Solihull
Range Rover Sport (LW) 2016-2017 100000-176036 Solihull
Range Rover (LG) 2013-2018 000140-375939 Solihull

MARKETS: 

NORTH AMERICA

CONDITION SUMMARY

SITUATION: 

The keyless entry system lock function may not operate or operates intermittently.

CAUSE: 

This may be caused by water ingress into the door exterior handles preventing correct operation of the keyless entry lock function.

NOTE: Certain Steps must be performed by a Jaguar Land Rover-approved bodyshop.

ACTION: 

Should a customer express concern, follow the Workshop Procedure below.

PARTS

NOTE:
  • It is not necessary to replace all door exterior handles; only order the quantity required per the customer concern.

Where door handle covers or inserts are supplied in primer, a maximum allowance of $32.50 USD or local equivalent has been allocated to cover the cost of paint and materials.

PARTS INFORMATION

PART NUMBER DESCRIPTION QUANTITY
LR061200 Door handle exterior with primed cover (Dimple on handle) 4
LR040667 Door handle exterior with primed cover (Stripes on handle) 4
LR106320 Door handle exterior with primed insert (Dimple - Noble Chrome) 4
LR053502 Door handle exterior with primed insert (Dimple - Bright Chrome) 4
LR068146 Door handle exterior with primed insert (Dimple - Santorini Gloss black) 4
LR096116 Door handle exterior with primed insert (Dimple - Atlas Chrome) 4
LR055917 Door handle exterior - Chrome - Aintree Green 4
LR075119 Door handle exterior - Chrome - Aruba Gold 4
LR055923 Door handle exterior - Chrome - Barolo Black 4
LR055907 Door handle exterior - Chrome - Barossa 4
LR076447 Door handle exterior - Chrome - Carpathian Grey 4
LR055904 Door handle exterior - Chrome - Causeway Grey 4
LR056188 Door handle exterior - Chrome - Corris Grey 4
LR055914 Door handle exterior - Chrome - Firenze Red 4
LR055921 Door handle exterior - Chrome - Fuji White 4
LR055911 Door handle exterior - Chrome - Havana 4
LR055920 Door handle exterior - Chrome - Indus Silver 4
LR055913 Door handle exterior - Chrome - Kaikoura Stone 4
LR046326 Door handle exterior - Chrome - Loire Blue 4
LR055903 Door handle exterior - Chrome - Luxor 4
LR055905 Door handle exterior - Chrome - Mariana Black 4
LR075120 Door handle exterior - Chrome - Montalcino Red 4
LR055906 Door handle exterior - Chrome - Nara Bronze 4
LR055916 Door handle exterior - Chrome - Santorini Black 4
LR067443 Door handle exterior - Chrome - Scotia Grey 4
LR072371 Door handle exterior - Chrome - Yulong White 4
LR013135 Trim panel clip 8.5 x 0.8 - 2.2 38
LR044885 Trim panel clip 8.2 x 1.2 + 2.5 clip 4
LR006101 Trim panel clip 8.2 x 0.7 - 1.5 clip 40
LR090382 Trim panel clip 4
ZZZ001 Paint and materials $32.50 USD or local equivalent

TOOLS

Refer to Workshop Manual for any required special tools.

WARRANTY

NOTE:
  • It is not necessary to replace all door exterior handles; only order the quantity required per the customer concern.

Certain Steps must be performed by a Jaguar Land Rover-approved bodyshop.

Where door handle covers or inserts are supplied in primer, a maximum allowance of $32.50 USD or local equivalent has been allocated to cover the cost of paint and materials.

NOTE:
  • Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to JLR claims submission system to obtain the latest repair time.
  • The JLR Claims Submission System requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero.
WARRANTY INFORMATION

DESCRIPTION SRO TIME (HOURS) CONDITION CODE CAUSAL PART
Handle - Exterior - Front door - Single - Renew - Discovery Sport (L550) 76.58.07 0.7 49 LR061200
Handle - Exterior - Front door - Pair - Renew - Discovery Sport (L550) 76.58.46 1.4 49 LR061200
Handle - Exterior - Rear door - Single - Renew - Discovery Sport (L550) 76.58.02 0.5 49 LR061200
Handle - Exterior - Rear door - Pair - Renew - Discovery Sport (L550) 76.58.47 1.0 49 LR061200
Handle - Exterior - Front door - Single - Renew - Discovery (L462) 76.58.07 1.1 49 LR061200
Handle - Exterior - Front door - Pair - Renew - Discovery (L462) 76.58.46 2.2 49 LR061200
Handle - Exterior - Rear door - Single - Renew - Discovery (L462) 76.58.02 0.6 49 LR061200
Handle - Exterior - Rear door - Pair - Renew - Discovery (L462) 76.58.47 1.2 49 LR061200
Handle - Exterior - Front door - Single - Renew - Range Rover Evoque (L538) 76.58.07 0.5 49 LR061200
Handle - Exterior - Front door - Pair - Renew - Range Rover Evoque (L538) 76.58.46 1.0 49 LR061200
Handle - Exterior - Rear door - Single - Renew - Range Rover Evoque (L538) 76.58.02 0.4 49 LR061200
Handle - Exterior - Rear door - Pair - Renew - Range Rover Evoque (L538) 76.58.47 0.8 49 LR061200
Handle - Exterior - Front door - Single - Renew - Range Rover Sport (L494) 76.58.07 0.7 49 LR061200
Handle - Exterior - Front door - Pair - Renew - Range Rover Sport (L494) 76.58.46 1.4 49 LR061200
Handle - Exterior - Rear door - Single - Renew - Range Rover Sport (L494) 76.58.02 0.5 49 LR061200
Handle - Exterior - Rear door - Pair - Renew - Range Rover Sport (L494) 76.58.47 1.0 49 LR061200
Handle - Exterior - Front door - Single - Renew - Range Rover (L405) 76.58.07 0.6 49 LR061200
Handle - Exterior - Front door - Pair - Renew - Range Rover (L405) 76.58.46 1.2 49 LR061200
Handle - Exterior - Rear door - Single - Renew - Range Rover (L405; Standard wheelbase) 76.58.02 0.5 49 LR061200
Handle - Exterior - Rear door - Pair - Renew - Range Rover (L405; Standard wheelbase) 76.58.47 1.0 49 LR061200
Handle - Exterior - Rear door - Single - Renew - Range Rover (L405; Long wheelbase) 76.58.02 0.9 49 LR061200
Handle - Exterior - Rear door - Pair - Renew - Range Rover (L405; Long wheelbase) 76.58.47 1.8 49 LR061200
Door handles - Each/set - Local color 79.E.AJ3 0.6 49 LR061200
Door exterior handle Kit - Single - Assemble 76.58.89.38 0.1 49 LR061200
Door exterior handle Kit - Pair - Assemble 76.58.89.36 0.1 49 LR061200
Door exterior handle Kit - Set of 4 - Assemble 76.58.89.37 0.3 49 LR061200
NOTE: Normal Warranty procedures apply.

WORKSHOP PROCEDURE

NOTE: Certain Steps must be performed by a Jaguar Land Rover-approved bodyshop.
  1. NOTE: Front left door handle shown; others similar.
    G11965158

    Identify the existing door exterior handle(s).

    • (1)  - 'dimple' type handle
    • (2)  - 'stripe' type handle
    • (3)  - 'chrome' type handle
  2. G11965159

    Record the production date of the NEW door exterior handle(s).

    1. The label displays the production day and month. ('31/1' = 31 January).
    2. Peel back the label to display the production year stamp ('17' = 2017).
      • If the production date is 03/08/2017 (03 August 2017) or later, go to Step   4  .
      • If the production date is 02/08/2017 (02 August 2017) or earlier, go to Step 3  .
  3. G11965160

    Inspect the marking(s) on the replacement door exterior handle(s).

    • Horizontal marking (1)  denotes that the handles are supplied pre-assembled. Go to Step 4  .
    • Vertical marking (2)  denotes that the handles are supplied in kit form. Go to Step 4  .
    • If the new door exterior handle(s) have neither of the above markings and have a production date of 02/08/2017 or earlier, DO NOT use these parts. Return the parts order new replacement door exterior handles and follow the steps above again. 
  4. NOTE: The number of door exterior handles to be replaced will be dependant on the number identified as a concern by the customer.

    Identify if the door exterior handles require painting before they are installed.

    • If the door exterior handle(s) are supplied in the correct color for the vehicle, go to Step   20  .
    • If the door exterior handle(s) are supplied in kit form partially in primer (covers or inserts must be painted in the correct color to match the vehicle) go to Step   6  .
    • If the door exterior handle(s) are supplied pre-assembled partially in primer (covers or inserts must be painted in the correct color to match the vehicle), go to Step 5  .
  5. CAUTION: DO NOT dismantle pre-assembled door exterior handles before painting as this will cause damage to the weatherproof seals.
    This Step must be performed by a Jaguar Land Rover-approved bodyshop.
    Labor time is included in the SRO make sure care is taken when masking the door handle for painting. Accurate masking is essential to achieve a satisfactory finish on the exterior door handle.
    NOTE: This step is only applicable to pre-assembled door exterior handles that require painting.
    G11965161

    Masking directions: 

    • Type (1) handles:  mask the areas highlighted in blue. Part numbers: LR040667, LR061200.
    • Type (2) handles:  mask the areas highlighted in blue. Part numbers: LR0106320, LR053502, LR068146, LR096116.
  6. Paint the door exterior handle covers/inserts in the correct color to match the vehicle.
    • For pre-assembled door exterior handles, allow the paint to dry.
      • Once the paint is dry, remove the tape and go to Step   20  .
    • For door exterior handles in kit form, allow the paint to dry.
    • Once the paint is dry, go to Step 7  .
  7. NOTE: Only applicable to door exterior handles with painted inserts.
    G11965162

    Install the painted door exterior handle insert into the door exterior handle cover (1)  .

    • The painted door exterior handle insert is shown in the installed position (2)  .
    • Viewed from the rear, make sure all the clips are engaged (3)  and that the door exterior handle insert is securely installed.
  8. G11965163

    Prepare the door exterior handle strap inner and electronic module for assembly.

    • Remove the yellow backing from the tape on the electronic unit.
  9. G11965164

    Insert the electrical connector through the door exterior handle strap inner.

  10. NOTE: Make sure the electrical connector is correctly orientated (√).
    G11965165

    Clip the electrical connector into the handle strap inner (√).

  11. G11965166

    Install the antenna and electronic unit into the handle strap inner; align the clip with the handle strap inner rib.

    • Firmly press the electronic unit onto the handle strap inner; make sure the self adhesive tape makes good contact.
  12. G11965167

    Remove and discard the white tape from the electronic unit.

  13. G11965168

    Assemble the inner and outer sections of the door exterior handle by clipping the 2 sections together.

    • Hook the outer door handle cover around the end of the inner door handle strap (1)  .
    • Rotate the outer door handle cover about point (1)  and clip the inner door handle strap into the outer door handle cover (2)  .
    • Firmly squeeze the door handle strap assembly at the electronic module end to make sure the self adhesive tape makes good contact with the handle strap inner and the handle cover.
  14. G11965169

    Install the 2 screws into the handle strap.

  15. G11965170

    Start the installation of the door exterior handle gasket.

  16. G11965171

    Make sure the wiring harness is positioned.

  17. NOTE: Make sure the gasket lies flat when it has been installed.
    G11965172

    Install the rubber gasket onto the door exterior handle strap.

    • Make sure the rubber gasket is installed over the 2 locating pins on the handle base.
    • Make sure the rubber gasket is installed over the 4 locating pins, 2 either side of the wiring harness.
  18. G11965173

    Make sure the rubber gasket sits flush against the handle base and the locating lug at the front of the gasket is installed into the hole in the handle (√).

  19. Repeat steps  7- 18 for any remaining handles that require replacement.
  20. NOTE: Only complete this step if 1 or more front door exterior handles have been identified as part of the customer's concern.

    Replace the defective front door exterior handle(s) (see TOPIx Workshop Manual section 501-14: Handles, Locks, Latches and Entry Systems - Exterior Front Door Handle).

  21. NOTE: Only complete this step if 1 or more rear door exterior handles have been identified as part of the customer's concern.

    Replace the defective rear door exterior handle(s), (see TOPIx Workshop Manual section 501-14: Handles, Locks, Latches and Entry Systems - Exterior Rear Door Handle).

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