Navigation Error Or Freezing On The 'INITIALIZING' Screen (SSM69578)

Publication date: 2014-02-10
Reference number: SSM69578

NAVIGATION ERROR OR FREEZING ON THE 'INITIALIZING' SCREEN

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM69578, Date of Issue: February 10, 2014

LAND ROVER:	Discovery 4/L319, Freelander 2/L359, Range Rover/L405, Range Rover Evoque/L538
CATEGORY:	Electrical

SERVICE INFORMATION

Symptom 207000 Entertainment Systems

ISSUE

Content

A customer may report that when trying to access the Navigation system they have errors or the system freezes on the "Initializing" screen.

CAUSE

Software compatibility issues

ACTION

If a customer reports the concern detailed above an IAM software update will be required using SDD. To complete the update follow the instructions below:-

Ensure DVD 135 patch 9 or later is loaded
Connect the vehicle to a suitable power supply
Connect SDD to the vehicle
Start a new diagnostic session
Enter symptoms: Electrical - Information and entertainment system - Entertainment System
From the "Extras" tab select "Configure existing module - Audio front control module"
When complete end the session, and disconnect SDD.
Disconnect the power supply