Module Software Updates - Session Files Not Uploaded (SSM75467)

Publication date: 2021-07-12
Reference number: SSM75467

MODULE SOFTWARE UPDATES - SESSION FILES NOT UPLOADED

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM75467, Date of Issue: July 12, 2021

LAND ROVER:	Defender/L663; Discovery/L462; Discovery Sport/L550; New Range Rover Evoque/L551; Range Rover/L405; Range Rover Evoque/L538; Range Rover Sport/L494; Range Rover Velar/L560
SERVICE CATEGORY:	Diagnostic Software Hardware
SYMPTOM:	000101 Diagnostic Concerns

CONTENT

ISSUE

JLR is investigating retailers updating vehicle electronic control modules and no session files uploaded onto the JLR servers.

CAUSE

Unknown at this time.

ACTION

Please ensure during each diagnostic session Pathfinder remains connected to the internet and uploads the session file automatically when the session is concluded.

There is a minimum download speed of 2mbps per diagnostic machine in the workshop (e.g. If the workshop has 10 machines, a minimum 20mbps is required), if these requirements are not met it could affect the file upload.

JLR is currently working on a solution for this concern. Session file data is crucial to improving the quality of our vehicles Thank you in advance for your assistance with this matter.