XCL PIVI Pro Navigation Map Installation Issues (SSM75286)

Publication date: 2021-02-24
Reference number: SSM75286

XCL PIVI PRO NAVIGATION MAP INSTALLATION ISSUES

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM75286, Date of Issue: February 24, 2021

LAND ROVER:	Defender/L663; Discovery/L462; Discovery Sport/L550; New Range Rover Evoque/L551; Range Rover Velar/L560
SERVICE CATEGORY:	Electrical
SYMPTOM:	207000 Entertainment Systems

Attachments

Attachment20.pdf (Attachment20.pdf)

CONTENT

ISSUE

Pivi Pro navigation map data fails to install from USB device to vehicle

CAUSE

Under investigation

MODELS AFFECTED

20MY & 21 MY L663/Defender

21MY L464/Discovery

21 MY L550/Discovery Sport

21MY L551/New Range River Evoque

21 MY L560/Range Rover Velar

ACTION

For successful map download installation follow the WSM procedure, as per Topix WSM 415-01 Map Installation Process.

NOTE: There may be slight differences to the WSM procedure stated in this procedure. Several care points to follow:

Log onto the HERE website and choose the correct folder 'Pivi Pro' to download the map data to the USB.
NOTE: The 'InControlTouch Pro' folder is not the correct folder to use for L663
Use a JLR approved 32 GB USB stick, formatted to FAT32 and erase all data prior data download . Use this USB stick only for PIVI Pro map installation.
Ensure vehicle ignition remains on throughout map installation process (as per above procedure) to avoid infotainment system from power shut-down (use Power mode 7 - engine running instead of Power mode 4 as mentioned in Topix). Also, do not use other USB port while map is downloading, e.g. listening to music.
In the event that the map installation from USB to vehicle fails (either stops at 0% or fails partway through installation process) then do the following:
- Switch off vehicle, remove USB stick.
- Check contents of USB on computer to ensure file names are readable (i.e. not corrupted) - see picture 1 of attachment.
- If corrupted files are observed, see picture 2 of attachment, then re-format USB to FAT32 using Windows.
- Re-download map data from Pivi Pro DOC (Dealer Ordering Centre), check folder again after downloading & if OK then repeat map installation process in vehicle.
In event that map installation still fails after following step #4, follow the procedure below and download the alternative map (even if it is not the correct map for the vehicle and its location) to your computer from the following location:
https://hmcs-

my.sharepoint.com/:u:/g/personal/guglielmo_masala_here_com/EVbVHo5mD6BCgoGUqle=qDTfib

Password: apmap588
- Click 'Download' as shown in picture 3 of attachment after logging in. File "DONINGTON_588_AP_Q319.zip" will be downloaded, 1.8GB.
- Use a different USB and make sure it is empty & formatted to NTFS. Create a folder "HereVI" as in picture 4 of attachment.
- Unzip the "DONINGTON_588_AP_Q319.zip" file into "DONINGTON_588_AP_Q319" folder on your computer.
- Copy all unzipped content from "DONINGTON_588_AP_Q319" on your computer INTO the "HereV1" folder on the USB, as shown in picture 5.
- Install alternative map into the vehicle using normal procedure.
Following successful installation of alternative map repeat step #1 above and re-download the correct map to vehicle and its location.
In case the map download is still not successful per above procedures, please raise a T.A.

NOTE: If unable to access the Alternative Map with the link supplied, to try using another network or mobile Phone as a Hotspot as firewalls may block access to the link.