How To Proceed With Troubleshooting [09/2014 - ]: Procedure

Result

Result:  1

NEXT 

See step  2

HINT: 

• In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
• Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
• The following 5 items are important points for problem analysis:

  What	Vehicle model, system name
  When	Date, time, occurrence frequency, whether the problem occurred recently or has been occurring for a long time
  Where	Whether the problem occurs at a specific location
  Under what conditions?	Whether the doors were locked or unlocked, whether the power switch was on, whether the hybrid control system has started
  How did it happen?	Problem symptoms*

  • *: Be sure to ask the customer in detail about the following points concerning the vehicle operating conditions, environment and problem, and then check for DTCs.
    1. If the entry lock/unlock function does not operate for all doors.
    2. If the entry lock function does not operate.
    3. If the entry unlock function does not operate.
    4. If both the entry lock and unlock functions do not operate.
    5. If the wireless lock and unlock functions do not operate.
    6. If there is no power even when the power switch is pressed (does not turn on (ACC)).
    7. If the hybrid control system does not start with the push-button start function.
    8. If the wireless answer-back buzzer and outside warning buzzers do not sound.
    9. If the customer attempted to start the hybrid control system by touching the electrical key to the power switch and pressing the power switch.
    10. If the interior warning buzzers do not sound.
    11. If the steering does not unlock.
    12. Any other details concerning the problem.
  • If it is thought that wave interference is likely, be sure to ask the customer in detail about the following points concerning the vehicle operating conditions, environment and problem.
    1. Specific locations where the system does not operate (such as near TV towers, large video displays, wireless garage door opener systems, wireless security cameras, home security systems, etc.).
    2. Specific times when the system does not operate:

       Whether or not symptoms occurred immediately after purchase or only recently.

       Whether or not the symptoms occurred even when the key was near the vehicle (electrical key antenna).

    3. If the system does not operate only when near specific vehicles (there may be an effect from electric waves from the wireless systems of other vehicles).
    4. If the system operates intermittently.
    5. If the key is bundled together with other items.
    6. If the key is carried together with other electronic devices, such as cell phones, personal computers, portable music players, other electrical keys, etc. (keep the key at least 0.1 m (0.33 ft.) away from such items).
    7. Where the key is being kept when not in use:

       Whether or not the key is being placed within 1 m (3.28 ft.) of items such as TVs, DVD recorders, induction cookers, rice cookers, dishwashers, modems, cell phones, personal computers, microwave ovens, desk or floor lamps, cordless telephones, etc.

    8. If there are electronic devices that transmit electric waves placed in the vehicle.
    9. When the key battery was last replaced (when the battery is low):

       The key battery can be checked using the "Key Low Battery" item in the Data List.

       Refer to DATA LIST / ACTIVE TEST [09/2014 - 10/2015] or DATA LIST / ACTIVE TEST [10/2015 - ]

    10. If the customer installed any optional components (theft deterrent devices, wireless fog lights, etc.) to the vehicle.

Result

Result:  1

NEXT 

See step  3

1. Inspect the auxiliary battery voltage.

   Standard Voltage

   11 to 14 V

   HINT: 

   • It may be possible to tell whether the auxiliary battery is discharged by operating the horn.
   • If the auxiliary battery voltage is less than 11 V, charge or replace it.
2. Check for blown fuses, open or shorted wire harnesses, improperly connected connectors and other problems in areas that can be visually inspected.

   Result

   Proceed to
   NEXT

Result:  1

NEXT 

See step  4

1. Use the Techstream to check if the CAN communication system is functioning normally.

   Refer to DIAGNOSIS SYSTEM [09/2014 - 10/2015] or DIAGNOSIS SYSTEM [10/2015 - ]

   Result

   Result	Proceed to
   CAN DTC is not output	A
   CAN DTC is output	B

Result:  2

B 

GO TO CAN COMMUNICATION SYSTEM (HOW TO PROCEED WITH TROUBLESHOOTING). Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [09/2014 - 10/2015]  or  HOW TO PROCEED WITH TROUBLESHOOTING [10/2015 - ] 

Result:  1

A 

See step  5

1. Use the Techstream to check if the LIN communication system is functioning normally.

   Result

   Result	Proceed to
   LIN DTC is not output	A
   LIN DTC is output	B

Result:  2

B 

GO TO LIN COMMUNICATION SYSTEM (HOW TO PROCEED WITH TROUBLESHOOTING). Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [09/2014 - ] 

Result:  1

A 

See step  6

1. Check for DTCs and note any codes that are output.

   Refer to DTC CHECK / CLEAR [09/2014 - ] 

   Result

   Result	Proceed to
   DTC is not output	A
   Steering lock system DTC is output	B
   Engine immobilizer system DTC is output	C
   Smart access system with push-button start (for Entry Function) DTC is output	D
   Smart access system with push-button start (for Start Function) DTC is output	E

Result:  5

B 

GO TO STEERING LOCK SYSTEM. Refer to  DIAGNOSTIC TROUBLE CODE CHART [09/2014 - ] 

Result:  2

C 

GO TO ENGINE IMMOBILIZER SYSTEM. Refer to  DIAGNOSTIC TROUBLE CODE CHART [09/2014 - ] 

Result:  3

D 

GO TO SMART ACCESS SYSTEM WITH PUSH-BUTTON START (for Entry Function). Refer to  DIAGNOSTIC TROUBLE CODE CHART [09/2014 - ] 

Result:  6

E 

GO TO DIAGNOSTIC TROUBLE CODE CHART. Refer to  DIAGNOSTIC TROUBLE CODE CHART [09/2014 - 10/2015]  or  DIAGNOSTIC TROUBLE CODE CHART [10/2015 - ]  

Result:  1

A 

See step  7

1. Refer to Problem Symptoms Table.

   PROBLEM SYMPTOMS TABLE [09/2014 - ] 

   Result

   Result	Proceed to
   Fault is not listed in problem symptoms table	A
   Fault is listed in problem symptoms table	B

Result:  2

B 

See step  9

Result:  1

A 

See step  8

1. Operation Check

   Refer to OPERATION CHECK [09/2014 - 10/2015] or OPERATION CHECK [10/2015 - ] 

2. Terminals of ECU

   Refer to TERMINALS OF ECU [09/2014 - 10/2015] or TERMINALS OF ECU [10/2015 - ] 

3. Data List / Active Test

   Refer to DATA LIST / ACTIVE TEST [09/2014 - ] 

   Result

   Proceed to
   NEXT

Result:  1

NEXT 

See step  9

Result

Result:  1

NEXT 

See step  10

1. Clear the DTCs.

   Refer to DTC CHECK / CLEAR [09/2014 - ] 

2. Check for DTCs.

   Refer to DTC CHECK / CLEAR [09/2014 - ] 

   HINT: 

   Before checking for DTCs, perform the "DTC Output Confirmation Operation" procedure.

   Result

   Result	Proceed to
   DTC is not output	A
   DTC is output	B

Result:  1

A 

END 

Result:  2

B 

GO TO DIAGNOSTIC TROUBLE CODE CHART. Refer to  DIAGNOSTIC TROUBLE CODE CHART [09/2014 - 10/2015]  or  DIAGNOSTIC TROUBLE CODE CHART [10/2015 - ]