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Pinpoint Test W: The Audio DSP Module Does Not Respond To The Scan Tool

WARNING: This page is about a different car, the 2011 Lincoln MKT. However, it is still accessible from the selected car via links, so may be relevant.
NOTE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage the connector.
  1. W1 CHECK THE AUDIO DSP MODULE VOLTAGE SUPPLY CIRCUITS FOR AN OPEN 
    • Ignition OFF.
    • Disconnect: Audio DSP Module C4326c.
    • Ignition ON.
    • Measure the voltage between the audio DSP module, harness side and ground as follows:
      Connector-Pin Circuit
      C4326c-9 SBP19 (BU/RD)
      C4326c-10 SBP19 (BU/RD)
      C4326c-11 SBP18 (YE/RD)
      C4326c-12 SBP18 (YE/RD)
      Fig 1: Measuring Voltage Between Audio DSP Module, Harness Side And Ground
      G06263171Courtesy of FORD MOTOR CO.
    • Are the voltages greater than 10 volts? 
    1. Yes  : GO to W2.
    2. No  : VERIFY the Smart Junction Box (SJB) fuse 18 (20A) or fuse 19 (25A) is OK. If OK, REPAIR the circuit in question. If not OK, REFER to the SYSTEM WIRING DIAGRAMS article to identify the possible causes of the circuit short. CLEAR the DTCs. REPEAT the network test with the scan tool.
  2. W2 CHECK THE AUDIO DSP MODULE GROUND CIRCUITS FOR AN OPEN 
    • Ignition OFF.
    • Disconnect: Negative Battery Cable.
    • Measure the resistance between the DSP module, harness side and ground as follows:
      Connector-Pin Circuit
      C4326c-21 GD148 (BK/YE)
      C4326c-22 GD148 (BK/YE)
      C4326c-23 GD148 (BK/YE)
      C4326c-24 GD148 (BK/YE)
      Fig 2: Measuring Resistance Between Audio DSP Module And Ground
      G06133643Courtesy of FORD MOTOR CO.
    • Are the resistances less than 5 ohms? 
    1. Yes  : GO to W3.
    2. No  : REPAIR the circuit. CONNECT the negative battery cable. CLEAR the DTCs. REPEAT the network test with the scan tool.
  3. W3 CHECK THE MS-CAN CIRCUITS BETWEEN THE DSP MODULE AND THE DLC FOR AN OPEN 
    • Disconnect: Audio DSP Module C4326a.
    • Measure the resistance between the DSP module C4326a-11, circuit VDB06 (GY/OG), harness side and the DLC C251-3, circuit VDB06 (GY/OG), harness side.
      Fig 3: Measuring Resistance Between DSP Module C4326A-11 And DLC C251-3, Circuit VDB06 (GY/OG), Harness Side
      G06075809Courtesy of FORD MOTOR CO.
    • Measure the resistance between the DSP module C4326a-1, circuit VDB07 (VT/OG), harness side and the DLC C251-11, circuit VDB07 (VT/OG), harness side.
      Fig 4: Measuring Resistance Between DSP Module C4326A-1 And DLC C251-11, Circuit VDB07 (VT/OG), Harness Side
      G06075810Courtesy of FORD MOTOR CO.
    • Are the resistances less than 5 ohms? 
    1. Yes  : CONNECT the negative battery cable. GO to W4.
    2. No  : REPAIR the circuit in question. CONNECT the negative battery cable. CLEAR the DTCs. REPEAT the network test with the scan tool.
  4. W4 CHECK FOR CORRECT AUDIO DSP MODULE OPERATION 
    • Disconnect all the audio DSP module connectors.
    • Check for:
      • corrosion
      • damaged pins
      • pushed-out pins
    • Connect all the audio DSP module connectors and make sure they seat correctly.
    • Operate the system and verify the concern is still present.
    • Is the concern still present? 
    1. Yes  : INSTALL a new audio DSP module. REFER to INFORMATION SYSTEM AND ENTERTAINMENT SYSTEM article. CLEAR the DTCs. REPEAT the network test with the scan tool.
    2. No  : The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector.
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