Front Windows/Sunroof Opening Is Inoperative Using The Keyless Entry System Transmitter (MT 1011_2)

WARNING: This page is about the CX-9 Grand Touring, 3.5 C, AWD, which is a different variant/trim than selected.

Publication date: 2011-01-01
Reference number: MT 1011_2

FRONT WINDOWS/SUNROOF OPENING IS INOPERATIVE USING THE KEYLESS ENTRY SYSTEM TRANSMITTER

TECHNICAL INFORMATION TIP - MANUFACTURER

Reference Number(s): MT 1011_2, Date of Issue: January 1, 2011

MAZDA:

2007-2012 CX-9

SERVICE INFORMATION

NOTE: If you encounter a customer concern regarding the front windows and sunroof not opening using the keyless entry transmitter, this may be caused by a long pause during the second press of the unlock button. Follow the Opening Procedure below.
RI 7657

Opening Procedure:

Use the keyless entry transmitter outside of the vehicle.
Press the Unlock button once, then press again immediately and hold.

System Inspection:

If the Opening Procedure fails, check the following:

Verify that doors lock and unlock using the keyless entry transmitter (exterior parking lights will flash).
Verify the front windows/sunroof open using the metal key. Insert the metal key into the driver's door outside cylinder, turn counterclockwise and hold.
Compare the front windows/sunroof open using a known good car.

Use IDS to monitor the Advanced Keyless Entry and Start System PID/Data

PID NAME REFERENCE

PID name	Data contents	Confirm condition is:
DRSW_ALL	Door switch (all doors)	CLOSE
IG_KEY_IN	Key reminder switch	Key-Out