Pre-Authorization For COMAND (82.85/538)

PRE-AUTHORIZATION FOR COMAND

TECHNICAL SERVICE BULLETIN

SUBJECT

Model 215.374/375/376/379 

Model 220.170/174/175/176/179/183/184 

Model 230.474/475/476/479 

Model Year 2004 through 2007 

Pre-Authorization for COMAND 

SERVICE INFORMATION

Mercedes-Benz USA, LLC will start electronic pre-authorization of Model 215/220 MY 2004 through 2006 and Model 230 MY 2005 through 2007 COMAND replacements for New and Remanufactured COMAND units on Monday, October 16, 2006. MBUSA has posted a Pre-Authorization Form for COMAND unit replacements that supplements information available through traditional MBUSA sources and can be found on: NetStar --> Service --> STAR TekInfo --> Forms and Test Sheets. 

Under this program, Model 215/220 MY 2004 through 2006 and Model 230 MY 2005 through 2007 COMAND units will require authorization prior to replacement, in accordance with the program terms summarized below.

• The technician shall conduct an accurate assessment of the problem by using the Pre Authorization Form for COMAND unit replacements.
• ALL  warrantable Model 215/220 MY 2004 through 2006 and Model 230 MY 2005 through 2007 COMAND units will require that the Shop Foreman or Service Manager review and submit the COMAND Pre Authorization Form to request authorization for a replacement of a COMAND unit.
• Upon completion of the COMAND Pre Authorization Form, click on the 'submit' button to send the form to Warranty. Upon receipt, Warranty will create and assign a WSG case number. After review, you will be notified via e-mail (to the address listed on the form) of MBUSA's decision and the WSG case number. The WSG case will also be updated with the decision.
• All replacement COMAND units will be authorized by Warranty via WSG case number.
• If the QEC inspection does not reflect the documented diagnosis from the WSG authorized case, the claim is subject to debit.
• Should an authorized COMAND unit be submitted without the specified documentation called for in the MY 2004 through 2007 COMAND Warranty Checklist, the claim handling fee will be debited as of repair date November 1, 2006.

Model Year 2004, 2005, 2006 and 2007 COMAND Warranty Checklist 

Please follow each step PRIOR to submitting the form to WSG. Remember to print out all requested information and then securely affix printouts to the replaced COMAND when shipping.

Do NOT erase any stored DTC's in the COMAND before returning the component.

On all pages the VIN and date must be visible.

1. Connect SDS, start DAS.
2. Apply Short test.
3. Navigate to the following STAR Diagnosis Menu: Control units --> Information and communication --> Audio, video, navigation, and Telematics --> COMAND with integral AGW --> Control unit version 
4. From the "COMAND"  control module print the following menu items:
   1. Control unit version
   2. Fault codes and corresponding freeze frame data from all fault codes in COMAND control module
   3. SDS screen of guided test results (if applicable)
   NOTE: For printing wait for all information to load, and then press F11. Select "Print out of test step" and press print.
5. End DAS, disconnect SDS.