Recall Campaign 2012110004 - Update SAM Control Module Software And SCN Code (2012110004)

RECALL CAMPAIGN 2012110004 - UPDATE SAM CONTROL MODULE SOFTWARE AND SCN CODE

SERVICE CAMPAIGN BULLETIN

SUBJECT

Model 906 (FedEx® Vehicles ONLY) 

Model Years 2011 - 2012 

Update SAM Control Module Software and SCN Code 

This Service Campaign has been initiated because Daimler AG (DAG), the manufacturer of Mercedes-Benz Sprinter vehicles, has determined that instrument cluster indicators may malfunction due to an incorrect coding of the Load Compartment Motion Sensor. Dealers will update the SAM control module software and software calibration number (SCN) Code to correct this condition at the next workshop visit. This Service Campaign only affects FedEx® vehicles with option code L71.

Prior to performing this Service Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
• Please review the entire Service Campaign bulletin and follow the repair procedure exactly as described.

Please note that Recall and Service Campaigns do not expire  and may also be performed on a vehicle with a vehicle status indicator.

Approximately 6,535 vehicles are affected.

PROCEDURE

INTRODUCTION

Prior to performing procedure Battery Voltage must remain steady. If battery charger is not available use a secondary battery connected to the vehicle and switch off all consumers prior to performing any control module programming or flashing. 

1. PERFORM QUICK TEST

1. 1.1 Open Xentry program and select Sprinter III
2. 1.2 Click button to launch Xentry Diagnostics
3. 1.3 Continue with until mileage screen appears
4. 1.4 Select NO to continue
5. 1.5 Highlight Quick test in Main groups select by using button
6. 1.6 Quick test will run and display results

2. PROGRAMMING SAM CONTROL UNIT

1. 2.1 Highlight SAM control module double click mouse or select by using button
2. 2.2 SAM main screen
3. 2.3 Highlight control unit adaptations by double clicking or select by using button
4. 2.4 Highlight control module programming by double clicking or select by using button
5. 2.5 Highlight online by double clicking or select by using button
6. 2.6 Xentry will switch screens to log on screen in Xentry main screen
7. 2.7 Your user ID will show logged in the lower left corner. You will remain logged in as long as Xentry is active
8. 2.8 Switch back to the Xentry Diagnostics by using the Alt tab keys or clicking on the program in the tray.
   NOTE: You have only 90 seconds to log in or you will get a time out error. If you have to change your password this should be done on the Web site

   https://aftersales.i.daimler.com/ 

9. 2.9 Xentry diagnostics will check software version in SAM. If newer software is available select yes to perform update.
10. 2.10 If latest software is already installed select F2 to move on to section 3
11. 2.11 Select follow screen prompts to complete programming. Print page for documentation
    IMPORTANT: Ensure Stable battery Voltage is present
12. 2.12 Select button to continue on to SCN coding

3. PERFORM SCN CODING

1. 3.1 Highlight SCN coding by double clicking or select by using button
2. 3.2 Highlight SCN coding by double clicking or select by using button
3. 3.3 Follow prompts until complete
4. 3.4 Return to Quick test menu
5. 3.5 Select button to check for fault codes created by programming
6. 3.6 After test is complete select button to erase all codes and follow prompts
7. 3.7 End Xentry Diagnostic Session by selecting the button and selecting End DAS

WARRANTY INFORMATION

Operation:  Update SAM Control Module Software and SCN Code (02-7913).

Damage Code	Operation Number	Labor Time (hrs.)	Model Indicator(s)
54 981 52 8	02-7913	0.5	Not Available(1)
(1) Use vehicle VIN when submitting warranty claim