RP 1609 - Quality Control Guidelines: Introduction

Poor repair quality and repair "comebacks" cost both the vehicle owner and the repairing facility time and money. Processes should be in place which reduce or eliminate issues created by human factors. This document provides a "step-by-step guide" to implementing, sustaining, and measuring a successful quality control program that mitigates repair issues created by, but not limited to, workmanship, forgetfulness, oversight and carelessness.