Recall Campaign Launch Notification Update Communication Module Sim Card Software My17-22 Various Models (2022060005)

RECALL CAMPAIGN LAUNCH NOTIFICATION UPDATE COMMUNICATION MODULE SIM CARD SOFTWARE MY17-22 VARIOUS MODELS

SERVICE CAMPAIGN BULLETIN

SERVICE INFORMATION

IMPORTANT RECALL CAMPAIGN UPDATE 

Please see the attached documents related to the campaign listed above.

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

Recall FAQ and concerns 

No Service Action is required by the Dealer for this Campaign 

Over-the-Air ("OTA") are software updates that are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized.

Helpful information for you and your customers on how to check for successful update! 

Vehicles that have successfully completed OTA updates will be closed in VMI. This process will occur weekly beginning 6/24/2022. In addition, a VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall  or go to https://www.safercar.gov. 

FAQs: 

1. Will customer receive any alert or notification on Mercedes-Me app? 

   No, customer will not receive any warning when/before issue occurred.

2. How customer can check if Over-the-Air ("OTA") is completed? 

   A VIN-based recall lookup tool on our MBUSA.com and NHTSA/Recalls website offers a search feature that will indicate whether vehicle has had the free remedy performed. See www.mbusa.com/recall  or go to https://www.safercar.gov. 

3. Will customer receive a notification about safety recall in the mail? 

   Yes. Customer letters will be mailed on July 8, 2022.

4. Will customer be able to drive vehicle before update is being performed? 

   Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized.

5. How long it could take for OTA updated to be performed? 

   Over-the-Air ("OTA") are software updates that are performed remotely and do not require a dealer visit. OTA process for this recall will start on June 24, 2022 and could take up to 8 weeks to be completed for all affected vehicles.

6. What if the recall still show open after OTA has been completed for all affected vehicles? 

   If the over-the-air update cannot be successfully completed, the customer will be notified via a follow up letter and advised to visit an authorized dealer to have the remedy completed.