Case Data Elements

Case data that is transmitted from customer to the service provide should contain the following data elements:

• Vehicle identification number (VIN)
• Asset information including in-service date for warranty consideration
• PO number
• Pending work
• Preventive maintenance (PM) status (e.g., date of last PM with mileage and next PM triggers - miles, hours and time)
• Operations and repair history.
• Telematics information, if available.

If the transmission is not initiated by the customer, the service provider may open a service repair maintenance (SRM) case in addition to the RO to facilitate sending annotation communications back and forth.

ISO 8601 can be used by anyone who wants to use a standardized way of presenting dates and times. It helps cut out the uncertainty and confusion when communicating internationally. The full standard covers ways to write:

• Date
• Time of day
• Coordinated universal time (UTC)
• Local time with offset to UTC
• Date and time
• Time intervals
• Recurring time intervals

ISO 8601 tackles this uncertainty by setting out an internationally agreed way to represent dates:

• YYYY-MM-DD

So, for example, November 4,2015 is represented as 2015-11-04. At UTC 2015-11-04T09:20:22Z (GMT), it is expressed also as:

Standard Time: 

• 2015-11-04T09:20:22-5 (EST)
• 2015-11-04T09:20:22-6 (CST)

Daylight Saving Time 

• 2015-11-04T09:20:22-4 (EDT)
• 2015-11-04T09:20:22-5 (CDT).

If no changes in the data have been made in the past 15 minutes, no update needed.