Value Proposition In Support Of SRTS

Incorporating SRTs will help service providers foster a more positive customer experience as compared to the time and material business model. Fleet customers and service providers both will be better able to manage their businesses thanks to reduced pricing variability.

Service providers that use SRTs establish a constant, measurable process not only for fleet customers but also for their employees associated with the repair process. Deviations should be exceptions that identify operational deficiencies and/or areas for process improvement. Management reviews should result in, but not be limited to:

• increased technician utilization
• increased customer turn rate
• increased customer satisfaction

Operational deficiencies that could be discovered include, but are not limited to:

• inefficient operational policies,
• lack of special tools,
• improper technician staffing mix,
• inefficient parts stocking/ordering
• insufficient training

Establishing a SRT policy sets a measurable expectation for everyone involved in the repair process.