Point Of Interface Visual Assurance
At the first point of customer interaction, the service provider should clearly communicate its commitment to providing quality service. This can be as simple as a poster or as elaborate as an electronic notification, but it should outline clearly what procedures customers can expect to ensure their serviced vehicles will be thoroughly inspected and ready to return to service. It is not uncommon for this notice to bear the signature of management or ownership. (See Fig 1
Such notification should be customized to suit the needs of the individual organization.