Test Step 2 - Binding Liftgate

• Examine the liftgate for proper alignment, worn or binding hinges, weak liftgate prop assembly, or loose/hard weatherstrip for wear or anything that would cause an obstruction to proper operation.
• Check the struts to be sure they are not binding when the liftgate is closing.
• If necessary manually operate the liftgate of a known good vehicle and notice the effort needed.
• Compare the effort needed on the disabled vehicle.

Were there any mechanical problems found?

Yes

• Refer to service information for the related symptoms.
• Perform the Body Verification Test. Refer to BODY VERIFICATION TEST .

No

• Go to Test Step 3 Test Step 3 - Check the Secondary Ratchet Switch