Test Step 2 - Binding Liftgate

• Examine the liftgate for proper alignment, worn or binding hinges, weak liftgate prop assembly, loose/hard weatherstrip seal, for wear or anything that would cause an obstruction to proper operation.
• If necessary manually operate the power liftgate on a known good vehicle and notice the effort needed to open and close for comparison.

Were there any mechanical problems found?

Yes

• Refer to service information for the related symptoms.
• Perform the Body Verification Test. Refer to BODY VERIFICATION TEST .

No

• Go to Test Step 3 Test Step 3 - Power Liftgate Latch