VOLVO FSM Upgrade Program (SMB00-320)

WARNING: This page is about the S80 T-6, which is a different variant/trim than selected.

Publication date: 2012-05-18
Reference number: SMB00-320

VOLVO FSM UPGRADE PROGRAM

TECHNICAL SERVICE BULLETIN

Reference Number(s): SMB 00-320, Date of Issue: May 18, 2012

VOLVO:	2005 - 2013 All Models
GROUP:	00
NO.:	320
Related Ref. Number(s):	SMB 00-320

CUSTOMER OFFER

To further enhance the Volvo's ownership experience, Volvo Cars of North America is offering The Volvo Factory Scheduled Maintenance Upgrade Program.

We have enhanced our Factory Scheduled Maintenance Program with an offer that covers Volvo's up to 100,000 miles. Plans are available for models from model year 2005 - 2013.

NOTE: Wear Item Coverage is NOT available for these packages.

There are eleven upgrade packages that are offered.

FSMUC3: 3 Service High Mileage Package (82.5K, 90K, 97.5K)

FSMUC3B: 3 Service Low Mileage Package (22.5K, 30K, 37.5K)

FSMUC5: 5 Service High Mileage Package (67.5K, 75K, 82.5K, 90K, 97.5K)

FSMUC5B: 5 Service Low Mileage Package (30K, 37.5K, 45K, 52.5K, 60K)

FSMUC6: 6 Service High Mileage Package (60K,67.5K, 75K, 82.5K, 90K, 97.5K)

FSMUC6B: 6 Service Low Mileage Package (22.5K, 30K, 37.5K, 45K, 52.5K 60K)

FSMUC7: 7 Service High Mileage Package (52.5K, 60K, 67.5K, 75K, 82.5K, 90K, 97.5K)

FSMUC9: 9 Service Package (37.5K - 97.5K)

FSMUC10: 10 Service Package (30K - 97.5K)

FSMUC11:11 Service Package (22.5K - 97.5K)

FSMUCSS: 5 Service High Mileage Package (MY13-) (60K, 70K, 80K, 90K, 100K)

The Volvo FSM Upgrade Program is a US specific program and is valid only when repairs are performed at an authorized US Volvo Retailer subject to all applicable exclusions or limitations.

CUSTOMER RESPONSIBILITY

The mileage at time of service for each interval should not exceed +/- 1,500 miles of the stated service interval (e.g., the 22,500 service should be completed prior to the vehicle exceeding 24,000 miles). Customers should be informed that exceeding the mileage limitations for service may adversely affect vehicle component service life and warranty coverage for any future related failed components.

The maintenance schedule intervals are based on normal driving conditions and operation. Should an owner request more frequent/additional maintenance services, the cost of these services is the responsibility of the owner.

RETAILER RESPONSIBILITY

It is the servicing retailer's responsibility to confirm vehicle eligibility for coverage and mileage limitations before any service is performed. Not all claim types listed in this bulletin are applicable to all vehicles.

The retailer must confirm the maintenance history on the vehicle to avoid duplication. This can be done by checking the Warranty Vehicle Inquiry screen, the vehicle claim history, vehicle service records, or the Warranty and Maintenance Records Information booklet in the vehicle. After each service, the servicing retailer must complete and stamp the appropriate service interval section in the owners Warranty and Maintenance Records Information booklet.

The Warranty Vehicle Inquiry screen will identify vehicles eligible for this program with the following designation:

Message(s): Eligible for: FSM Upgrade Program

FSM Used 82.5K - 97.5K (FSMUC3)

FSM Used 22.5K - 37.5K (FSMUC3B)

FSM Used 67.5K - 97.5K (FSMUC5)

FSM Used 30K - 60K (FSMUC5B)

FSM Used 60K - 97.5K (FSMUC6)

FSM Used 22.5K - 60K (FSMUC6B)

FSM Used 52.5K - 97.5K (FSMUC7)

FSM Used 37.5K - 97.5K (FSMUC9)

FSM Used 30K - 97.5K (FSMUC10)

FSM Used 22.5K - 97.5K (FSMUC11)

FSM Used 60K - 100K (FSMUCSS)

Failure to properly verify a vehicle for each required service under the program by determining if the service interval is open will result in claim denial.

NOTE: Maintenance services under the FSM Upgrade Program meet Volvo's recommended maintenance service requirements. Therefore, there should be no additional charges to the customer.

CLAIM SUBMISSION & REIMBURSEMENT

Volvo Cars of North America, LLC will process claims for the FSM Upgrade Program through the Warranty Processing system. The LONG FORM application will be utilized for all claims.

Reimbursement will utilize the following criteria:

The retailer's warranty labor rate, which is in effect on the date of the repair order, will be used to calculate labor reimbursement.
Parts reimbursement will be at the suggested list price (except for any expendable item) which is in effect on the date of repair (no handling credit will apply). These prices are available from: VolvoVision, the monthly Parts Pricing Microfiche and Service Bureau Tapes.
Only genuine Volvo parts sold by VCNA may be used. Only lubricants meeting Volvo specifications may be used (see Owners Manual for proper grades and applications).

ITEMS NOT COVERED

Wear items outlined in the Warranty and Maintenance Records Information manual.
Damage to the vehicle resulting from normal wear and tear or abuse.
Vehicles severely damaged and/or declared to be a total loss by an insurer.
Service intervals missed by the owner/driver of record. Volvo retailers will perform the service that is appropriate for the mileage or age of the vehicle.
Additional customer requested services or Volvo retailer suggested services not specified in the Volvo Warranty and Maintenance Records Information booklet.

SUBMISSION PROCEDURES

All standard submission requirements apply to claims fled under the program. Claims must be submitted within 60 days of a repair. Only one (1) claim for each service interval will be allowed per vehicle. As with all claims submitted through the processing system, Volvo will assign a claim number for each scheduled service claim. Retailers must use the applicable claim type as indicated below.

Symptom Code: 1C and Cause Code: 98 are applicable to all of the following:

Claim Type: FSMUC3

Services: 82.5K - 97.5K

Claim Type: FSMUC3B

Services: 22.5K - 37.5K

Claim Type: FSMUC5

Services: 67.5K - 97.5K

Claim Type: FSMUC5B

Services: 30K - 60K

Claim Type: FSMUC6

Services: 60K - 97.5K

Claim Type: FSMUC6B

Services: 22.5K - 60K

Claim Type: FSMUC7

Services: 52.5K - 97.5K

Claim Type: FSMUC9

Services: 37.5K - 97.5K

Claim Type: FSMUC10

Services: 30K - 97.5K

Claim Type: FSMUC11

Services: 22.5K - 97.5K

Claim Type: FSMUCSS

Services: 60K - 100K

CLAIMED OPERATION NUMBERS

Service Interval (miles)	Operation Number	Reimbursement Times
Model Years 2005 - 2012
22,500	17608
30,000	17612
37,500	17615
45,000	17618	REFER TO VSTG FOR CURRENT TIMES
52,500	17621
60,000	17624
67,500	17626
75,000	17628
82,500	17630
90,000	17632
97,500	17634

CLAIMED OPERATION NUMBERS

Service Interval (miles)	Operation Number	Reimbursement Times
Model Years 2013 -
60,000	17624
70,000	17627	REFER TO VSTG FOR CURRENT TIMES
80,000	17629
90,000	17632
100,000	17635

Refer to the appropriate Warranty and Maintenance Records Information booklet and/or VIDA for a complete list of what is included at each service interval.

Refer to VIDA for applicable part numbers for each service and applicable models.

Claims with administrative errors will be returned for correction in the same manner as a warranty claim would be returned to your retail facility.

Claims for which either the vehicle is not eligible or the vehicle has already had a claim paid for that interval will be returned/rejected.

The submission and processing procedures outlined in the Service Manager Bulletin apply only to the 'FSMUC3, FSMUC3B, FSMUC5, FSMUC5B, FSMUC6, FSMUC6B, FSMUC7, FSMUC9, FSMUC10, FSMUC11 and FSMUCSS' program.

For questions concerning CLAIM PREPARATION & SUBMISSION for this program you should contact the Warranty Assistance Desk at 1-800-877-7712 or Fax: 1-800-550-5654.