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Wipers Not Working At All

  1. Connect scan tool to DLC. DLC is located above hood release handle on driver's kick panel. Select BODY CONTROL MODULE on scan tool. If scan tool displays NO RESPONSE, go to BATTERY POWER TO MODULE DISCONNECT; IGNITION VOLTAGE TOO LOW; NO RESPONSE FROM BCM (BAT PWR DISCON'D); BATTERY POWER TO MODULE  under COMMUNICATIONS. If scan tool displays BUS OPERATIONAL, go to appropriate bus failure procedure under COMMUNICATIONS . If neither message is displayed, go to next step.
  2. Using scan tool, actuate wiper motor in low speed mode. If wiper motor does not operate in low speed mode, go to next step. If wiper motor operates in low speed mode, go to step  4.
  3. Using scan tool, stop wipers low speed actuation and actuate wiper motor in high speed mode. If wiper motor does not operate in high speed mode, stop wipers actuation and go to step  10. If wiper motor operates in high speed mode, go to next step.
  4. Stop wiper motor actuation. Using scan tool, read intermittent wipe sensor voltage. Observe scan tool and move wiper switch from OFF position to HI position. If scan tool displays INTRMT WIPE: 0V, go to next step. If scan tool displays INTRMT WIPE: with voltage present, replace BCM. See BODY CONTROL MODULE (BCM)  under REMOVAL & INSTALLATION.
  5. Disconnect right multifunction switch 7-pin connector C1. See Figure. Ensure connector is clean and not damaged. Turn ignition on. Using DVOM, measure voltage between ground and terminal No. 3 (Dark Blue wire) on right multifunction switch 7-pin connector C1. See Fig 1. If voltage is greater than 10 volts, go to next step. If voltage is 10 volts or less, repair open in Dark Blue wire between multifunction switch and fuse No. 15 located in junction block.
  6. Turn ignition off. Disconnect BCM 22-pin connector C3. See Figure. Ensure connector is clean and not damaged. Using DVOM, measure resistance between ground and BCM 22-pin connector C3 terminal No. 10 (Dark Green/Yellow wire). See CONNECTOR IDENTIFICATION . If resistance is 100 ohms or greater, go to next step. If resistance is less than 100 ohms, repair short to ground in Dark Green/Yellow wire.
  7. Using DVOM, measure resistance of Dark Green/Yellow wire between multifunction switch 7-pin connector C1 terminal No. 2 and BCM 22-pin connector C3 terminal No. 10. If resistance is less than 5 ohms, go to next step. If resistance is 5 ohms or greater, repair open in Dark Green/Yellow wire between multifunction switch and BCM.
  8. Reconnect right multifunction switch 7-pin connector C1. Turn wiper switch to LO or HI position. Turn ignition on. Using DVOM, measure voltage between ground and BCM 22-pin connector C3 terminal No. 10 (Dark Green/Yellow wire). If voltage is greater than 10 volts, go to next step. If voltage is 10 volts or less, replace multifunction switch. See appropriate STEERING COLUMN SWITCHES article.
  9. Replace BCM. See BODY CONTROL MODULE (BCM)  under REMOVAL & INSTALLATION.
  10. Stop wiper motor activation. Using scan tool, read intermittent wipe sensor. While observing scan tool, move wiper switch from OFF position to HI position. If scan tool displays INTRMT WIPE: 0V, go to next step. If scan tool displays INTRMT WIPE: with voltage reading, go to step  26.
  11. Locate Power Distribution Center (PDC) on left front fender. Remove and inspect fuse No. 18 (40-amp). See Fig 3. If fuse is okay, go to next step. If fuse is open, go to step  17.
  12. Remove intermittent wiper relay from Power Distribution Center (PDC). Ensure connector is clean and not damaged. Remove HI/LO wiper relay and ensure connector is clean and not damaged. See Fig 3. Using DVOM, measure resistance between ground and terminal No. 29 (Red/Gray wire) on intermittent wiper relay socket. If resistance is 5 ohms or greater, go to next step. If resistance is less than 5 ohms, repair short to ground in Red/Gray wire and replace wiper fuse No. 18 (40-amp).
  13. Using DVOM, measure resistance between ground and terminal No. 37 (Dark Green/Violet wire) on intermittent relay socket. If resistance is greater than 5 ohms, go to next step. If resistance is less than 5 ohms, repair short to ground in Dark Green/Violet wire between intermittent wiper relay and HI/LO wiper relay, and replace wiper fuse No. 18 (40-amp).
  14. Disconnect wiper motor Light Gray 4-pin connector. Ensure connector is clean and not damaged. Using DVOM, measure resistance between ground and terminal No. 11 (Brown/Orange wire) of HI/LO wiper relay cavity. If resistance is greater than 100 ohms, go to next step. If resistance is less than 100 ohms, repair short to ground in Brown/Orange wire between wiper motor 4-pin connector and HI/LO wiper relay. Replace wiper fuse No. 18 (40-amp).
  15. Using DVOM, measure resistance between ground and terminal No. 28 (Red/Yellow wire) of HI/LO wiper relay cavity. If resistance is greater than 100 ohms, go to next step. If resistance is less than 100 ohms, repair short to ground in Red/Yellow wire between HI/LO wiper relay and wiper motor 4-pin connector. Replace wiper fuse No. 18 (40-amp).
  16. Replace wiper motor. See appropriate WIPER/WASHER SYSTEMS article.
  17. Using DVOM, measure voltage between ground and terminal No. 47 on fuse No. 18 socket. If voltage is greater than 10 volts, go to next step. If voltage is 10 volts or less, repair open in Red wire between battery and wiper fuse No. 18. See appropriate wiring diagram in POWER DISTRIBUTION article in WIRING DIAGRAMS.
  18. Reinstall wiper fuse No. 18. Disconnect intermittent wiper relay and ensure connector is clean and not damaged. Using DVOM, measure voltage between ground and terminal No. 29 (Red/Gray wire) on intermittent wiper relay socket. See Fig 3. If voltage is greater than 10 volts, go to next step. If voltage is 10 volts or less, repair open in Red/Gray wire between wiper fuse No. 18 and intermittent wiper relay.
  19. Connect a jumper wire between intermittent wiper relay socket terminals No. 29 and No. 37. See Fig 3. If wiper motor operates, go to step  26. If wiper motor does not operate, go to next step.
  20. Disconnect wiper HI/LO relay, located in PDC. Ensure connector is clean and not damaged. Ensure jumper wire is still connected between intermittent wiper relay terminals No. 29 and No. 37. Using DVOM, measure voltage between ground and terminal No. 36 (Dark Green/Violet wire) on wiper HI/LO relay. If voltage is greater than 10 volts, go to next step. If voltage is 10 volts or less, repair open in Dark Green/Violet wire between intermittent and HI/LO relays.
  21. Disconnect jumper wire in intermittent relay terminal. Connect a jumper wire between terminal No. 29 (Red/Gray wire) on intermittent relay cavity and terminal No. 11 (Brown/Orange wire) on wiper HI/LO relay cavity. If wiper motor operates in low speed mode, go to next step. If wiper motor does not operate in low speed mode, go to step  23.
  22. Turn ignition on. Connect a jumper wire between intermittent wiper relay cavity terminal No. 29 and HI/LO wiper relay cavity terminal No. 11. If wiper motor operates at low speed, replace HI/LO wiper relay. If wiper motor does not operate, test is complete.
  23. Disconnect wiper motor Light Gray 4-pin connector and ensure connector is clean and not damaged. Connect a jumper wire between intermittent wiper relay cavity terminal No. 29 and HI/LO wiper relay cavity terminal No. 11. See Fig 3. Turn ignition on. Using DVOM, measure voltage between ground and wiper motor 4-pin connector terminal "B" (Brown/Orange wire). See Figure. If voltage is greater than 10 volts, go to next step. If voltage is 10 volts or less, repair open in Brown/Orange wire between wiper motor and HI/LO wiper relay.
  24. Turn ignition off. Using DVOM, measure resistance between ground and terminal "C" (Black wire) on wiper motor 4-pin connector. If resistance is less than 5 ohms, go to next step. If resistance is 5 ohms or greater, repair open in Black wire between wiper motor 4-pin connector terminal and ground.
  25. Replace wiper motor. See appropriate WIPER/WASHER SYSTEMS article.
  26. Remove intermittent wiper relay from Power Distribution Center (PDC). Ensure connector is clean and not damaged. See Fig 3. Turn ignition on. Using DVOM, measure voltage between ground and terminal No. 13 (Dark Blue/Gray wire) on intermittent relay socket. If voltage is greater than 10 volts, go to next step. If voltage is 10 volts or less, go to step  30.
  27. Reinstall intermittent wiper relay. Locate BCM 14-pin connector C1. See Figure. Do not disconnect connector C1. Backprobe jumper wire between ground and BCM 14-pin connector C1 terminal No. 7 (Pink/Violet wire). See CONNECTOR IDENTIFICATION . If wiper motor does not operate, go to next step. If wiper motor operates, replace BCM. See BODY CONTROL MODULE (BCM)  under REMOVAL & INSTALLATION.
  28. Remove intermittent wiper relay from PDC. Turn ignition off. Do not disconnect jumper wire from between ground and BCM connector. Using DVOM, measure resistance between ground and terminal No. 15 (Pink/Violet wire) on intermittent wiper relay socket. If resistance is less than 15 ohms, replace intermittent wiper relay. If resistance is 15 ohms or greater, go to next step.
  29. Repair open in Pink/Violet wire between BCM 14-pin connector C1 and intermittent wiper relay in PDC.
  30. Remove and inspect fuse No. 15 (10-amp) in junction block. See Figure. If fuse is open, go to next step. If fuse is okay, go to step  35.
  31. Remove HI/LO relay. Using DVOM, measure resistance between component terminals No. 85 and 86 on HI/LO wiper relay. See Fig 2. If resistance is 65-90 ohms, go to next step. If resistance is not 65-90 ohms, replace HI/LO wiper relay and replace fuse No. 15.
  32. Replace fuse No. 15. Remove intermittent wiper relay. Using DVOM, measure resistance between component terminals No. 85 and 86 on intermittent wiper relay. See Fig 2. If resistance is 65-90 ohms, go to next step. If resistance is not 65-90 ohms, replace intermittent wiper relay and replace fuse No. 15.
  33. Disconnect multifunction switch 7-pin connector C1. See Figure. Using DVOM, measure resistance between terminals No. 3 (Dark Blue wire) and No. 5 (Black wire on vehicles equipped with SKIM, Black/Brown wire on vehicles without SKIM) on right multifunction switch 7-pin connector C1. See Fig 4. If resistance is less than 5 ohms, go to next step. If resistance is 5 ohms or greater, repair short to ground in Dark Blue wire between fuse No. 15 (10-amp) and terminal No. 1 on right multifunction switch 7-pin connector C1. Replace fuse No. 15.
  34. Disconnect multifunction switch 10-pin connector C2. Using DVOM, measure resistance between terminals No. 3 (Dark Blue wire) and No. 5 (Black wire on vehicles equipped with SKIM, Black/Brown wire on vehicles without SKIM) on right multifunction switch 7-pin connector C1. If resistance is less than 5 ohms, test is complete. If resistance is 5 ohms or greater, replace multifunction switch. See appropriate STEERING COLUMN SWITCHES article.
  35. Turn ignition on. Using DVOM, measure voltage between ground and terminal No. 13 (Dark Blue/Gray wire). If voltage is 10 volts or less, go to next step. If voltage is greater than 10 volts, repair open in Red/Gray wire between junction block and intermittent wiper relay.
  36. Turn ignition on. Using DVOM, measure voltage between ground and terminal No. 13 (Dark Blue/Gray wire). If voltage is 10 volts or less, test is complete. If voltage is greater than 10 volts, repair open in Dark Blue/Gray wire between junction block and intermittent wiper relay.
Fig 1: Identifying Multifunction Connectors
G95C14482Courtesy of CHRYSLER LLC
Fig 2: Identifying Typical Relay
G98J00090Courtesy of CHRYSLER LLC
Fig 3: Locating Power Distribution Components & Terminals
G98A00081Courtesy of CHRYSLER LLC
Fig 4: Identifying Multifunction Switch 7-Pin Connector C1 Terminals
G93G40614Courtesy of CHRYSLER LLC
Fig 5: Identifying Multifunction Switch 10-Pin Connector C2 Terminals
G97F28014Courtesy of CHRYSLER LLC
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